Microsoft Outlook Email Calendars & Contact Management

7 RIBO Credits

RIBO Approved

More and more, people are spending large parts of their workday managing and responding to email. Learn document management and time management for E-mail.

If you are still using a paper day planner or sticky notes, let us show you a better way. Learn to use Microsoft's Contact Management software to keep track of all your conversations, customer requests and comments in an easy to use Journal. Retrieve phone numbers, comments, interests and order information quickly and easily, in the office and--more importantly--on the road. Never be stuck without a phone number or meeting record.

Instead of spending that afternoon each month sorting through receipts, record expenses easily and instantaneously as they happen. You'll never have to face that horrible afternoon of paperwork again!

Let us help you consolidate all that customer data into a Customer Relationship Management System. Use the automatic Journal to retreive important historical data. Look more professional. Service your customers better. We can set up your system and teach you how to use it.

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"Very informative. An excellent course."

-Carl Idzinski, Cenutry 21 Request Realty, Windsor

Schedule

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Course Overview

This is a time management class using tools included in the Microsoft Office suite. Learn to use the contact manager to make internal communication as well as communication with customers more efficient. Utilize the audit trail to save hours of time on projects. Achieve a more professional look in your electronic communications. This course helps the user to manage the volumes of electronic documents. It makes using email more efficient, more professional and helps to prevent the loss of important communications.

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Topics Covered

This is a hands-on course that is targeted at business professionals who would like to become more proficient in using Microsoft Outlook. Topics include:

• Contacts
• Fields
• Categories
• Activity Journals
• Calendars
• Appointments
• Recurring
• Assigned
• Meeting management
• Categories
• Reminders
• Tasks
• Recurring
• Assigned
• Journaling
• Categories
• Reminders
• Email
• Time management and managing electronic communications
• Organizing email
• Folders
• Categories
• Views
• Flags
• Timed replies
• Stationary
• Signatures
• Options management
• Journaling
• Email address management
• Mass mailings
• Email documents
• Word documents
• HTML formats
• Junk mail and spam
• Out-of-office
• Rules

Recommended User:	Anyone with appointments, address books or projects Anyone who sends and receives email
Prerequisites:	Working knowledge of PCs
Followup:	None

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Pricing Information

Price	$250 + GST (written materials included)
Max. Attendees:	10
Duration:	1 Day

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